Privacy Statement - VakantieOtterlo.nl
VakantieOtterlo.nl attaches great importance to your privacy and the protection of your personal data. In this privacy statement we explain which data we collect, why we do this and how we process it.
1. Who are we?
VakantieOtterlo.nl is responsible for the processing of your personal data. For questions about privacy you can contact via:
2. What personal data do we collect?
We collect and process the following personal data:
- When booking: name, address, telephone number, email address, date of birth, payment details.
- For a contact request: name, email address and telephone number.
- When staying: any special requests or preferences (e.g. pet-friendly accommodation).
- When making a payment: payment details (via our payment provider, we do not store any payment details).
- When visiting a website: IP address, cookie preferences, browser type and visiting behaviour (anonymised).
3. What do we use your data for?
We use your data for the following purposes:
- Booking management: to process and manage your booking.
- Customer service: to answer your questions and provide support.
- Payment processing: for a safe and correct payment of your stay.
- Marketing & newsletters (only with consent): to keep you informed of offers and news.
- Legal obligations: for tax and administrative purposes.
4. How long do we store your data?
We do not store your personal data for longer than necessary.
- Booking data: maximum 7 years (legal retention obligation).
- Contact requests: maximum 1 year.
- Newsletter data: until you unsubscribe.
5. Do we share your data with third parties?
We do not sell your data. Your data is only shared with:
- Payment providers (for transactions).
- IT service providers (for hosting and security).
- Booking platforms (if you book through a partner).
- Government agencies (where required by law).
All parties we work with comply with the AVG/GDPR requirements.
6. How do we protect your data?
We take appropriate measures to protect your data, such as:
- Encrypted connections (SSL/TLS).
- Limited access to your data.
- Regular security updates.
7. Cookies & Tracking
Our website uses cookies to improve your experience. You can always change your cookie preferences in your browser settings.
8. Your rights
You have the following rights with respect to your personal data:
- Inspection: you can request a copy of your data.
- Correction: you can have incorrect data corrected.
- Deletion: You can request that your data be deleted (if not legally required).
- Objection: You can object to the use of your data for marketing.
- Data transfer: you can have your data transferred to another party.
You can submit requests via info@vakantieotterlo.nl . We will respond within 30 days.
9. Changes to this privacy statement
This privacy statement may be updated. Please check this page periodically for changes.
Last updated: February 13, 2025
Do you have any questions? Please contact us at info@vakantieotterlo.nl .
